Services

Services

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Onboarding On Marketplaces
All eCommerce marketplaces are putting in a lot of effort into vendor onboarding with training sessions, video tutorials and a lot of documentation as a part of their induction program. But instead of helping vendors come on board, it leads to confusion. With Getybo, we provide contextual help to sellers with interactive on-screen assistance. Getybo educates sellers on promotion guidelines to improve product visibility to remain relevant and visible to their potential customers.
Daily Operations
Getybo keeps a track of a sellers' daily activity. These include building traffic, Customer Support, Stock Management, Monitoring KPIs. These help to monitor sales. Sellers need our attention on daily basis. They ring us with questions, inquiries or complaints. We too have to ring them to update them on the progress of the order, or to inform about changes in product availability and much more. By doing so, we create a positive and professional image of your business.
Reconciliation
The main pain point of sellers in present e-commerce ecosystem is Reconciliation. The ability to match payments from multi-channels including payments, merchant accounts, direct online sales, 3rd party channels etc. can be complex. Adding returned goods, or deductions can often make what appears a simple financial reconciliation a difficult one and can slow down growth and restrict cross channel opportunities and promotions.
Warehouse & Logistic Management
E-commerce is only going to grow larger in the coming years. Traditional means of warehouse management are obsolescent, and omnichannel orders mean your organization needs to be ready with the right product on-hand, at the right time and ship it almost simultaneously with the customer’s “checkout.” Ultimately, Getybo is essential to fulfilling your orders and being successful in the next wave of omnichannel, e-commerce options for customers and brick-and-mortar stores alike.
Cataloguing & Listing
Our team actively plans and manages your listings leading to enhanced visibility to drive sales of your products. Our cataloguing and listing services enable you to concentrate on your core capabilities, while ensuring greater visibility of your products online.
Weekly Reports & Analysis
Every E-Commerce seller would like to know what their customers buy and what affects their decision making. Insightful Ecommerce Reporting and Analysis will enable the merchants to understand consumer behaviour, sales/product/campaign performance to help them make better decisions. Getybo provides in depth analysis and research of trends in the areas to assist in answering queries for your seller account on business strategies and solutions available now and future trends.
Customer Support
Customer service is always a priority for online businesses and therefore it is essential that the first point of contact is professional, courteous, and responsive. Getybo customer service presents the same challenges as serving customers instore, or even combining the two: sellers need to deliver a seamless experience at every touch point, maximise sales across every channel and device, and live up to their promises regarding product availability and delivery.
Stock Management
Getybo efficiently manages the stock across all marketplaces with a single inventory. When an order is placed, the inventory is updated on a real-time basis on all the channels, ensuring effective management. Our warehousing services help you reduce your inventory carrying costs, while increasing your sales and decreasing efforts.
Managing Relations With Marketplaces
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Managing Deals & Promotions
Whether a customer is shopping online or visiting a retail store, all shoppers love a good deal. Many shoppers will even be swayed to purchase from a new or competing brand if a promotion or deal is persuasive enough. We help in running such deals and promotions when required to attract new customers and retain the old.
Ratings Management
Ratings and reviews provide tremendous value to merchants as well. They provide businesses with valuable market research and help them better understand the opinions and needs of their customers. Ratings and reviews are also critical to customer service. They provide the merchant with an opportunity to monitor customer satisfaction and address any problems that are brought up in a review.
Pricing Management
A successful online pricing strategy can be a strategic advantage for your e-commerce store. There are a variety of pricing strategies for your business to choose from, offered by us, such as Cost-Plus Pricing, Target Return Pricing, Value-Based Pricing, Competitive Pricing and Lead Generation Model.
Returns & Reimbursement Management
Returns and Reimbursement management has become an important part of e-commerce cycle. Returns are increasing exponentially with continuous growth of omnichannel commerce. Mastering returns management or reverse logistics process has direct impact on costs of doing business and on the level of customer service. Getybo has provided solutions in returns management processes.